Privacy Policy – How banglabd Protects Your Data

What We Collect

Data We Collect

banglabd collects personal data from you in several ways: directly when you register an account or contact our support team, automatically when you use the platform, and from third-party payment providers when you make a deposit or request a withdrawal. The categories of personal data banglabd collects are set out below.

Data Category	Examples	How Collected
Identity Data	Full legal name, date of birth, NID or passport number, photograph (from verification documents)	Provided directly by you during registration and identity verification
Contact Data	Mobile phone number, email address, residential address (division, district, upazila)	Provided directly by you during registration or account updates
Financial Data	bKash/Nagad/Rocket account number, bank account details, transaction history, deposit and withdrawal amounts in ৳	Provided by you and received from payment processors when transactions occur
Technical Data	IP address, device type, operating system, browser type and version, screen resolution, mobile network operator	Collected automatically when you access banglabd.net
Usage Data	Pages visited, games played, bet amounts, session durations, login timestamps, feature interactions	Collected automatically via platform analytics systems
Communications Data	Content of emails, support chat transcripts, or other messages sent to banglabd's support team	Received when you contact banglabd by email or through the support interface
Marketing Preferences	Whether you have opted in to or out of promotional communications, preferred contact channel	Recorded when you set or update your communication preferences in account settings

banglabd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, or health data, except where health-related information is volunteered by a user in the context of a responsible gaming inquiry (for example, if a user discloses a gambling addiction when requesting self-exclusion). Any such information shared in that context is used solely for the purpose of providing responsible gaming support and is not used for any other purpose.

Identity Verification

We collect your NID or passport details solely to verify your age and identity as required under our responsible gaming obligations. Documents are reviewed securely and not shared with marketing partners.

Mobile Wallet Data

Financial data such as your bKash, Nagad, or Rocket account number is collected only to process deposits and withdrawals in Bangladeshi Taka (৳). We do not store full payment credentials beyond what is operationally necessary.

Usage Analytics

Anonymised usage data — such as which games are most popular and how long sessions typically last — helps banglabd improve platform performance and personalise your experience. This data cannot be used to identify you individually.

Purpose of Processing

How We Use Your Data

banglabd processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which banglabd uses your personal data are as follows:

Account creation and management: To register your account, verify your identity, maintain your account profile, and ensure your account remains secure.
Provision of betting and gaming services: To allow you to place bets, play casino games, participate in promotions, and use all features available on the banglabd platform.
Processing financial transactions: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers — all denominated in Bangladeshi Taka (৳).
Customer support: To respond to your queries, resolve disputes, investigate complaints, and provide the 24/7 English-language support service available at [email protected].
Responsible gaming: To monitor betting patterns for signs of problem gambling behaviour, process self-exclusion requests, enforce deposit limits, and comply with our responsible gaming obligations.
Fraud prevention and security: To detect and prevent money laundering, identity fraud, account takeover, bonus abuse, and other forms of financial crime or platform misuse.
Legal compliance: To fulfil any applicable legal obligations, respond to lawful requests from authorities, and maintain records as required by applicable regulations.
Marketing communications (with your consent): To send you promotional emails or SMS messages about banglabd bonuses, new games, seasonal promotions (such as BPL season offers, Eid bonuses, or Pohela Boishakh specials), and platform updates — only where you have opted in to receive such communications.
Platform improvement: To analyse aggregated usage data to improve game performance, page load speeds, navigation design, and the overall player experience on banglabd.

Where banglabd relies on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by updating your preferences in your account settings or by contacting the support team at [email protected]. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal.

No Automated Decision-Making That Affects You Adversely: banglabd does not make legally significant automated decisions about individual users (such as refusing an account, permanently blocking a withdrawal, or banning a user) based solely on automated processing without human review. Automated systems may flag accounts for review, but a human team member will always assess the flagged case before a final decision is made.

Third Parties

Data Sharing & Third Parties

banglabd does not sell your personal data to third parties. We do not share your personal information with advertisers, data brokers, or marketing networks. However, in order to operate the platform and deliver our services, we do share certain data with a limited set of trusted third-party service providers and, in specific circumstances, with legal authorities. All third-party providers with whom banglabd shares data are bound by confidentiality obligations and may only use your data for the specific purpose for which it was shared.

The categories of third parties with whom banglabd may share your data are:

Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — to facilitate deposits and withdrawals. These providers receive only the transactional data necessary to complete each payment.
Identity verification providers: Third-party services that assist in verifying the authenticity of identity documents (NID, passport, driving licence) submitted during account verification. Verification providers do not retain your documents beyond the verification process.
Fraud detection and security services: Technology providers that help banglabd identify suspicious activity, detect bot behaviour, and prevent account takeover. These services process technical and usage data under strict data processing agreements.
Cloud infrastructure and hosting providers: Secure server infrastructure providers who host the banglabd platform and its associated databases. These providers do not access your data for their own purposes and operate under confidentiality agreements.
Customer support software providers: Platforms that power banglabd's 24/7 live support interface. Support agents can access your account information solely to resolve your query.
Legal authorities: Bangladesh law enforcement agencies, courts, or regulatory bodies where banglabd is required to disclose personal data by law, court order, or in connection with the investigation of suspected financial crime. banglabd will notify you of such a disclosure wherever legally permitted to do so.

banglabd does not transfer your personal data outside of Bangladesh to third countries unless the receiving country provides an equivalent standard of data protection. Where such transfers are operationally necessary (for example, for cloud infrastructure services), banglabd ensures appropriate safeguards are in place, including contractual data protection clauses.

Game Providers: banglabd integrates games from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these studios, technical gameplay data (such as bet amounts, game round IDs, and RNG outcomes) may be processed by that provider's systems to deliver the game. This processing is governed by the provider's own data handling procedures and is limited to what is strictly necessary to deliver the game session.

Tracking Technologies

Cookies & Tracking

banglabd uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session active when you are logged in, and understand how users interact with the site. Cookies are small text files stored on your device by your web browser. They do not contain executable code and cannot access other files on your device.

The cookies banglabd uses fall into the following categories:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Maintain your login session, remember your language preference, enable secure account access, prevent cross-site request forgery	No — the platform cannot function without these
Functional	Remember your preferred deposit method, game display settings, and notification preferences so you do not need to re-enter them each visit	Yes — disabling may reduce convenience
Analytics	Collect anonymised data on page views, session lengths, and feature usage to help banglabd improve platform performance and user experience	Yes — via your browser settings or account preferences
Security & Fraud Detection	Identify unusual login patterns, detect bot activity, and flag potentially fraudulent transactions before they are processed	No — these are necessary to protect your account

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the privacy or settings menu. Please note that disabling certain cookies may affect the functionality of the banglabd platform — for example, your session may not persist correctly between pages if functional cookies are blocked. banglabd does not use third-party advertising cookies or behavioural tracking cookies for ad retargeting purposes.

Session Cookies

Temporary cookies that expire when you close your browser. They keep you logged in and maintain your game state during a single banglabd session.

Preference Cookies

Persistent cookies that remember your display and account settings between visits so you enjoy a consistent experience each time you return to banglabd.

Analytics Cookies

Anonymised data collection to understand how players use banglabd. No individual user is identifiable from this data. You may opt out via your browser or account settings.

Security Cookies

Essential for detecting fraud, preventing unauthorised account access, and protecting your funds. These cannot be disabled as they are integral to platform security.

Protection Measures

Data Security

banglabd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures are reviewed and updated on a regular basis to reflect current security best practices.

The key security measures banglabd employs include:

Transport Layer Security (TLS/SSL): All data transmitted between your device and banglabd.net is encrypted using industry-standard 256-bit SSL encryption. Your browser will display a padlock icon confirming the secure connection is active.
Data encryption at rest: Sensitive data stored in banglabd's databases — including identity documents and financial transaction records — is encrypted at rest using strong encryption standards.
Access controls: Access to personal data is restricted to banglabd staff members who have a legitimate operational need to view it. Staff access is controlled via role-based permissions and is logged for audit purposes.
Two-factor authentication: banglabd supports SMS-based two-step verification for user accounts, adding a second layer of security beyond the password.
Penetration testing and vulnerability scanning: banglabd's platform infrastructure is regularly tested for security vulnerabilities by qualified security professionals.
Incident response: In the event of a data security breach that poses a risk to your personal data, banglabd will notify affected users and take immediate remedial action in accordance with applicable obligations. Notifications will be sent to the email address registered to your account.

While banglabd takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. You also have a role to play in keeping your account secure — please see the account security guidance in the Terms & Conditions for best-practice recommendations including using a strong unique password and enabling two-step verification.

Reporting a Security Concern: If you believe your banglabd account has been compromised, or if you discover a potential security vulnerability in the banglabd platform, please contact our support team immediately at [email protected]. Security reports are treated as high priority and are investigated without delay.

How Long We Keep Your Data

Data Retention

banglabd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. The retention periods banglabd applies to different categories of personal data are summarised in the table below.

Data Category	Retention Period	Reason
Account & Identity Data	Duration of account plus 5 years after closure	Legal compliance, fraud investigation, and dispute resolution obligations
Financial Transaction Data	7 years from the date of each transaction	Financial record-keeping and anti-money laundering compliance requirements
Customer Support Communications	3 years from the date of the last support interaction	Quality assurance, dispute resolution, and service improvement
Technical & Usage Data	13 months on a rolling basis	Platform analytics and security monitoring
Marketing Preferences	Until you withdraw consent or close your account	Compliance with your communication preferences
Self-Exclusion Records	Indefinitely (or for the duration of the exclusion period plus 5 years)	To prevent re-registration during a self-exclusion period and to maintain responsible gaming records

When personal data is no longer required and its retention period has expired, banglabd will securely delete or anonymise it so that it can no longer be linked back to you as an individual. Anonymised and aggregated data (which cannot identify any individual) may be retained indefinitely for statistical and research purposes.

If you close your banglabd account voluntarily, your personal data will be retained for the periods set out in the table above from the date of account closure. You may not request immediate deletion of data where banglabd has a legal obligation to retain it (for example, financial transaction records subject to the 7-year retention requirement).

User Entitlements

Your Privacy Rights

As a user of banglabd, you have a number of rights in relation to the personal data banglabd holds about you. banglabd is committed to respecting and facilitating the exercise of these rights. To exercise any of the rights described below, please contact the banglabd support team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. banglabd will respond within a reasonable timeframe, typically within 30 days of receiving a valid request.

Right to Access: You have the right to request a copy of the personal data banglabd holds about you. This is sometimes called a "subject access request". banglabd will provide you with a summary of your data in a clear, readable format.
Right to Rectification: If any personal data banglabd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly from your profile settings page.
Right to Erasure: In certain circumstances, you have the right to request that banglabd delete your personal data. This right is not absolute — it does not apply where banglabd has a legal obligation to retain the data (such as financial transaction records). Where deletion is possible, banglabd will action your request promptly.
Right to Restrict Processing: You may request that banglabd restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Right to Data Portability: Where technically feasible and where processing is based on your consent or the performance of a contract, you may request a copy of your personal data in a commonly used machine-readable format.
Right to Object to Marketing: You have the right to object to the use of your personal data for direct marketing purposes at any time. You can opt out of marketing communications by updating your preferences in your account settings or by emailing [email protected].
Right to Withdraw Consent: Where banglabd relies on your consent to process your personal data, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

Access Your Data

Request a full copy of the personal data banglabd holds about you at any time by emailing [email protected] with "Privacy Rights Request" in the subject line. We respond within 30 days.

Correct Your Data

Keep your account details accurate by updating them directly in your profile settings. For changes to identity or financial data that require verification, contact our support team for assistance.

Request Deletion

Where no legal retention obligation applies, you may request erasure of your personal data. Requests are reviewed by our team and actioned within 30 days wherever the right to erasure applies.

Get in Touch

Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way banglabd handles your personal data, please contact our support team. banglabd's English-language support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

All privacy-related inquiries should be directed to:

banglabd Privacy Team
Email: [email protected] (subject line: "Privacy Rights Request")
Response time: Within 30 days of receipt of a valid written request
Support hours: 24/7 · Timezone: BST (UTC+6)

banglabd reviews and updates this Privacy Policy periodically to reflect changes in the platform's data practices, changes in applicable law, or feedback from users. When a material change is made to this policy, banglabd will notify registered users via the email address associated with their account and will update the "Last Updated" date displayed at the top of this page. The most current version of the Privacy Policy is always the version published at banglabd.net/privacy-policy.

Your continued use of the banglabd platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change to the Privacy Policy, you should close your account and cease use of the platform. Instructions for account closure are provided in the Terms & Conditions.

Policy Version History: This is version 1.0 of the banglabd Privacy Policy, effective January 2026. Previous versions are available upon request by contacting [email protected].